LEGAL
Privacy Policy
Last Updated: 13th of March 2026.
EVO Exercise Science (Pty) Ltd [2026/153412/07] (“EVO”, “we”, “our”, or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.evoexsci.com), use our coaching services, submit your details through lead forms (e.g., Facebook or Instagram), or interact with us via any digital or physical platform.
We comply with the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, international standards such as the General Data Protection Regulation (GDPR).
Please read this policy carefully to understand how we handle your data.
1. Information We Collect
A. Personal Information
We collect information you voluntarily provide, such as:
- Full name
- Email address
- Phone number
- Location (city, province, country)
- Age or birthdate (for program eligibility)
- Fitness goals and training history
- Health-related information (if voluntarily provided for coaching purposes)
- Payment details (for purchases of paid services)
- Social media profile details (when submitted through lead forms)
B. Automatically Collected Information
We may also collect data automatically when you visit our website or interact with our digital content:
- IP address
- Browser type and version
- Device type and operating system
- Referring pages or URLs
- Date and time of access
- Geolocation data (based on IP or device)
- Clickstream behavior and page interactions
Collected via:
- Cookies
- Pixels (e.g., Meta Pixel)
- Analytics tools (e.g., Google Analytics)
2. How We Use Your Information
We use your information to:
- Schedule and deliver coaching sessions or consultations
- Create and track personalised training programs
- Respond to queries or support requests
- Send onboarding, progress, or system updates
- Improve our service through analytics and feedback
- Run targeted advertising on platforms like Facebook and Instagram
- Manage ongoing client relationships
- Fulfill legal or regulatory requirements
We do not sell your personal information to third parties.
3. Legal Basis for Processing
We rely on the following legal grounds (based on location):
- Consent – for marketing, cookies, and optional health data
- Contractual necessity – to deliver purchased or requested services
- Legitimate interest – to improve services and run our business
- Legal obligation – to comply with financial or regulatory laws
5. Data Sharing & Disclosure
We may share your information with trusted third parties, including:
- EVO coaches or staff (to deliver services)
- CRM or scheduling platforms (e.g. GoHighLevel)
- Secure payment processors
- Advertising and analytics tools
- Legal authorities (when required to do so)
All partners and service providers are contractually obligated to keep your information secure and confidential.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
6. Data Security
We use industry-standard safeguards to protect your data:
- Encryption (in transit and at rest)
- Role-based access controls
- Strong password policies and MFA
- Secure platforms and processors
- Routine backups and system monitoring
While we take every precaution, no system is completely immune to risk. Users are encouraged to take reasonable care with sensitive data.
7. Data Retention
We retain your data:
- For as long as needed to deliver services
- As required by law (e.g., tax records)
- Until you request deletion (where applicable)
7.1. Your Rights & Choices
In accordance with POPIA (South Africa), GDPR (EU), or other applicable laws, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing or data processing
- Object to certain types of processing
- Request data portability
- File a complaint with the relevant regulator (e.g. Information Regulator South Africa)
To exercise your rights, email us at: james@evoexsci.com
8. Your Rights & Choices
Depending on your location and applicable privacy laws, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Opt out of SMS messaging by replying STOP
- Update or correct your contact details
- Request a copy of your personal data
- Object to certain types of processing
To exercise these rights, please contact us at:
We will respond to all legitimate requests within the timeframes required by applicable data protection laws.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors without verified parental or guardian consent. If you believe we have collected such data, please contact us immediately.
10. International Data Transfers
Your data may be transferred to or stored in countries outside South Africa (e.g. if hosted on global platforms). In such cases, we ensure appropriate protections are in place via contractual clauses and secure third-party processors.
11. Marketing Communications
By submitting your information via our forms or website, you agree to receive communication from EVO, including:
- Consultation and booking confirmations
- Program updates and reminders
- Educational content
- Service announcements, program updates, and optional marketing communications.
You may opt out of marketing emails at any time via the unsubscribe link or by contacting us directly.
11.1. SMS Communications & Consent
If you provide your phone number through our website forms, consultation booking pages, or other opt-in mechanisms, you may receive SMS messages from EVO Exercise Science related to:
- Appointment confirmations
- Consultation reminders
- Coaching program updates
- Customer support responses
- Service-related notifications
SMS messages are only sent to individuals who have explicitly opted in to receive such communications.
Message frequency varies depending on your interaction with our services. Standard message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly at james@evoexsci.com.
12. Changes to This Policy
We may revise this Privacy Policy occasionally. Any material updates will be communicated via:
- A notice on our website
- An updated “Last Updated” date
- Direct email if the changes affect your data or rights
13. Contact Us
EVO Exercise Science
Email: james@evoexsci.com
Website: www.evoexsci.com